Terms & Conditions of sale and delivery

These terms and conditions apply to all customers who access the Lace To Love website (“Website“). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.

These are the terms and conditions of Sia Lace To Love, which is the company that sells goods to customers on the Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions.

The Website is operated by Sia Lace To Love whose registered address is J. Cakstes 1-33, Sigulda, LV-2150, Latvia. VAT Number: LV40203058620. 

For our German customers: our LUCID number is DE5803422941597

If you have any questions about the Website please contact us

By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.

How the contract for the goods is formed between you and Lace To Love

After placing your order you will receive an automated acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by Lace To Love. You will receive an email confirming that Lace To Love has accepted your order when your order has been processed and is ready for delivery by Lace To Love.

Once Lace To Love accepts your order, a contract to purchase the goods from Lace To Love takes effect between you and Lace To Love.

The contract to sell goods to you only relates to those goods listed in the confirmation email.

In the event of us not being able to fulfil your order we will issue a refund after contacting you. The refund is issued according to the payment method you have chosen.

A description of the main characteristics of goods can be found on the product pages of the Website.

Prices for goods on the Website appear on the product pages and include all applicable taxes.

Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in Lace To Love Latvia retail stores, catalogues or elsewhere.

The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.

Lace To Love is under no obligation to sell incorrectly priced goods to you at the incorrect price.

Any personal information provided to us will be processed in accordance with our privacy policy.

You may pay by most popular Credit/Debit cards, Apple Pay, Google Pay, PayPal, Bancontact, BLIK, eps, iDEAL, Mercado Pago, MyBank, Przelewy24 (P24), SEPA Direct Debit, Trustly, Venmo, Bank transfer (cetain countries) and Gift Cards.
If you are using a credit/debit card please ensure that you provide the card holder’s name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in Euros and if applicable, your card will be charged according to the exchange rate at that time.

Lace To Love charges are collected by SIA Lace To Love

Card fraud is illegal and perpetrators will be prosecuted.

Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.

Delivery charges will be confirmed to you, before your order is accepted.

If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.

If you do not want to incur the expense of delivery you can also select to collect your goods from Sia Lace To Love showroom in Latvia. Lace To Love showrooms address is 3 Pils street, Sigulda, LV-2150, Latvia.

Usually your order is ready to be shipped within 1-2 business days. However the time we need to prepare an order for shipping varies. For details, see individual items.

We deliver worldwide! 

Estimated Standard (mail/post) shipping times:
Europe: 3-5 business days;
USA & Canada: 7-10 business days;
Rest of the world: 10-30 business days.

Estimated Express (UPS) shipping times:
Europe: 1-2 business days;
USA & Canada: 2-3 business days;
Rest of the world: 3-5 business days.

Customers from Baltic states can choose the Omniva parcel terminal delivery.

You can select shipping options in your shopping cart. You will also see all prices there.

We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. We are not responsible for delays due to customs.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Please contact us within 6 hours after purchasing if you would like to cancel or change your order.

Fabrics shop order

Cancelation by customer is available only before we cut the fabric. Notification in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted.

Lace To Love doesn’t offer refunds and accept returns or exchanges for incorrect purchases once the fabric has been cut. If you are not sure if the fabric on photo has the correct colour, pattern, weight or style, please order a free sample or contact us before you place an order. The colour in pictures may vary in appearance between different monitors/screens. Please order a free sample or contact us before purchasing if colour of any fabric is essential for your project.

Returns and refunds are available only for full bolts (rolls) of fabric and within 14 days of the original delivery.

Clothing shop order

For clothes purchased online, you can send them back for a full refund within 14 days of the delivery, provided it has not been used and the original packaging and swing tickets, where applicable, need to still be in place.

Shipping, handling and import taxes are deducted from the refund amount. Customer shall bear the costs of returning. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Refund is made after the delivery of product to the Lace To Love.
Refund will be issued using the same payment method originally used to purchase the returned item(s). Customer will be refunded no later than 30 days after the day Lace To Love receives the item(s) customer is returning.

Shipping address for returns:

Evita Silina/Peteris Silins
Saulritu 4
Sigulda
LV-2150
Latvia

Events outside our control

Lace To Love will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside Lace To Love’s reasonable control (a “Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Lace To Love’s reasonable control and includes (without limitation) the following:

(a) Strikes, lock-outs or other industrial action;

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) Impossibility of the use of public or private telecommunications networks; or

(f) The acts, decrees, legislation, regulations or restrictions of any government.

In the event of a Force Majeure Event, Lace To Love’s performance is deemed to be suspended for the period that the Force Majeure Event continues, and Lace To Love will have an extension of time for performance for the duration of that period. Lace To Love will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.

Applicable laws require that some of the information or communications Lace To Love sends to you should be in writing. By accessing the Website, you accept that communication with Lace To Love will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Lace To Love provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to Sia Lace To Love, or are used with permission from the owner.

The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

Lace To Love takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.

For complaints relating to orders placed through the Website please contact us. To assist Lace To Love in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.

Lace To Love reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from Lace To Love unless:

• any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
• Lace To Love notifies you of any changes to these terms and conditions before it accepts your order, in which case Lace To Love has the right to assume that you have accepted the change to the terms and conditions unless you notify Lace To Love to the contrary within seven (7) working days of receipt by you of the goods.